FAQs

It’s Sano, not Sano. Sano means “healthy” in Italian. Healthy Gardens. Which, not coincidentally, is where we source our fresh-frozen flower, which is the basis of every product we make.

Check Weedmaps, Jane or Leafly. If we’re not sold at your favorite dispensary, let them know!

Aqua Live Vape Pens (carts and all-in-ones): Store upright at room temperature. Avoid extreme heat and cold (leaving it in your car could lead to leaks). Careful keeping it in your pocket as our pens are made with glass.

• If you leave your cartridge or All-In-One on its side, leave the unit mouthpiece up for about an hour before use or you can warm the unit in your hands until the oil settles at the bottom of the tank. Then take some short 2-3 puffs to saturate the wick before enjoying.

Aqua Live Rosin carts and whipped rosin: Store in an airtight container in a cool, dark, dry location between 46 and 60 degrees fahrenheit.

• Short term storage (unopened, less than 1 month): Refrigeration is recommended for storage of unopened product to avoid fluctuations in ambient temperature. Open containers should be resealed in an airtight container before being returned to cold storage.
• Long term storage (unopened, more than 3 months): Seal containers in a secondary airtight bag before freezing or refrigerating to avoid condensation. Important: If product is stored in a fridge, freezer or cooler, allow the product to warm up to room temperature before opening.
• Before first use: Induction seal is airtight and prevents oxidation, evaporation and leaking.
• After opening: Induction seal fits perfectly inside the cap after opening to maintain a nearly-airtight seal between uses.

Aqua Live Resin Diamonds & Sauce and Whip: Store in a cool, dark, dry location between 50 and 70 degrees fahrenheit (think wine cellar).

• Short term storage (unopened, less than 3 months): Refrigeration is not necessary unless moisture cannot otherwise be mitigated. Refrigeration is not recommended for open containers.
• Long term storage (unopened, more than 6 months): Seal containers in a secondary airtight bag before freezing or refrigerating to avoid condensation. Important: If product is stored in a fridge, freezer or cooler, allow the product to warm to room temperature before opening.
• Before first use: Induction seal is airtight and prevents oxidation, evaporation, and leaking.
• After opening: Induction seal fits perfectly inside the cap after opening to maintain a nearly-airtight seal between uses.

As cannabis is not federally legal, shipping product is prohibited (it’s illegal). Our products are available at licensed and preferred dispensaries across the state of Colorado.

Return to the retailer you bought it from for a replacement. We stand behind our products. If you have questions, you can email us at info@sanogardens.com

Cold weather drains batteries quickly, but our all-in-one vapes can be recharged with a micro-USB cable via the port on the bottom. A blinking light indicates low battery. The light on the bottom of the unit will light up while charging, and will turn off once fully charged.

If your all-in-one is clogged in the mouthpiece, try blowing through the port on the bottom of the unit to activate the heating element and clear the clog. 

Does a bear shi… nevermind. Yes. In fact, we test all products (all raw materials, extracts and final products) internally for potency, cannabinoids, terpenes, heavy metals, residual solvents, microbes, pesticides and mycotoxins. Once a batch has passed our rigorous internal testing procedure, we send it to a licensed, accredited and state-mandated testing laboratory. If you’d like to review any of our test results, every single label includes a QR code. Scan that code to view the results. You can also view batch tests here.

What isn’t special about live resin? It’s potent. It’s terpy. It’s delicious. See what Leafly has to say about live resin.

Of course, email us at info@sanogardens.com

Sano Gardens inhalable products are sold at licensed retailers throughout Colorado. Shop Leafly, Weedmaps, iHeartJane and your favorite dispensary’s menu page. The Sano store locator is live and available for you to use.  If we are not sold at your favorite dispensary, let them know! Some of our favorite stores include LivWell, Lightshade, Callie’s, Oasis, Chronic Therapy, Spark and Roots Rx.

Looking to buy Flower Powder? Weedmaps and iHeartJane have you covered. Starting in June 2023, you’ll find a store locator on flowerpowder.co. Shoot us a message if you need further assistance: info@sanogardens.com

We want to know what you think of our products. Here is a short survey we’ve created to hear your feedback. Tell us how Sano Gardens products elevate your experiences or anything you think we should know. By filling out this survey, you will be entered to win a Sano swag pack. We look forward to hearing from you.