Return to the retailer you bought it from for a replacement. We stand behind our products. If you have questions, you can email us at

Cold weather drains batteries quickly, but our all-in-one vapes can be recharged with a micro-USB cable via the port on the bottom. A blinking light indicates low battery. The light on the bottom of the unit will light up while charging, and will turn off once fully charged.

If your all-in-one is clogged in the mouthpiece, try blowing through the port on the bottom of the unit to activate the heating element and clear the clog.